PROGRAM INSTRUCTIONS FOR
EMERGENCY SHELTER OPERATIONS & ADVOCACY SERVICES
CONTRACTOR will provide Emergency Shelter in a facility for women escaping domestic violence and their children. The Emergency Shelter will meet the following requirements:
1. Have policies and procedures in place to maximize the safety for the victim and her children.
2. Provide 24-hour access to shelter services and basic necessities – bedding, food and clothing.
3. Network and coordinate with culturally specific programs to provide co-case advocacy and culturally appropriate services.
4. Maintain a participant termination/exclusion procedure that includes a process to review the decision prior to any action being taken, informs the client of the reasons and the impact of the action, and allows for re-entry into the program.
5. Maintain policies and procedures that are non-punitive and ensure client confidentiality, safety, and high quality of services.
6. Meet Oregon Department of Human Services’ standards for domestic violence shelter facilities including:
- Emergency instructions posted in English, and the area’s other primary language(s)
- At least one operating telephone
- Drinking water meets Health Division standards
- Medicines in a locked cabinet or area
- First aid supplies that are available
- Children protected from items of potential danger
- Kitchen and emergency food supplies that are available and represent cultural groups present in the community
- Emergency clothing and personal care items that are available and represent cultural groups present in the community
- Liability and fire insurance.
7. Provide services as further outline in Attachment C: Domestic Violence Coordinator’s Office Special Instructions.
8. Maintain an 85% occupancy/utilization rate – This is an annual occupancy rate, which may fluctuate during the year.
The CONTRACTOR will also:
1. Network and coordinate with other shelters on closures, utilization, and other issues as identified by DVCO staff.
2. Network with local substance abuse, mental health, and medical providers to improve ability to provide useful referrals to participants.
3. Networks with local housing and employment agencies to provide useful referrals to participants.
4. Attend required training and community/system networking meetings as required by DVCO staff. Presently these are identified as the FVCC and Tri-county monthly meetings.
5. Notify DVCO in writing concerning critical incidents or issues that occur at the program.
6. Have policies and procedures in place to serve male victims outside of the shelter. If the shelter chooses to provide services to male victims within the shelter they must have a written waiver from Multnomah County DVCO and provide additional policy and procedures addressing safety and service delivery.
CONTRACTOR will provide Shelter-based Advocacy whichAdvocacy that includes the following:
2. Safety Planning for all participants within 72 hours of entering the shelter
3. Assistance in developing a comprehensive needs assessment/case plan and in achieving individual goals that reflect the strengths and articulated goals of the participant. (Strength-based and survivor driven).
4. Advocacy in the community on behalf of participant or accompanying children with other community members the participant must interact with including but not limited to schools, landlords, other service agencies, DHS.,
5. Linkage/ referral to Permanent housing readiness and employment/educational services,
6. Linkage/referral to mental health screening, referral and advocacy for treatment and counseling,
7. Management of direct client assistance funding which may be used for any meaningful expense that shelter services do not pay for thatfunding that may be used for any meaningful expense that shelter services do not presently pay for that will improve the well-beingwell-being or stabilize a participant. These expenditures may include but are not limited to, housing deposits, mental health/D&AA&D assessments, medical/dental expenses, basic needs to establish participant in housing.
8. Domestic Violence awareness education/support groups at least weekly for all participants.
9. Culturally specific assistance/advocacy via linkages with other agencies or provision of these services in-house
10. Parenting advocacy and modeling parenting skills.
11. Required community networking and continuing education as outlined by agreement with Multnomah County DVCO staff
12. Other actions/services that directly improve the participant’s ability to achieve success as outlined in their case plan
13. Services described in the RFP response that are approved by DVCO staff.
14. Advocacy for system or social change that will increase victim safety and autonomy.